Refund policy

Returns & Refunds

Due to the personalised nature of our products, we do not accept returns or refunds once an order has been placed.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and we will arrange a replacement.

Please ensure all custom details (such as names and spelling) are entered correctly before placing your order.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at almenghawi.trading@gmail.com. Please note that returns will need to be sent to the following address: 4 Jehlum Close M80GP

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at almenghawi.trading@gmail.com. 

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at almenghawi.trading@gmail.com.